FAQ


 Q. How much does it cost to post my products?
A. We calculate the postage of your purchased products according to the quantity, weight and shape of the goods you order. We use Australia Post and will only ship products by registered post. Our minimum postage amount is $5.00. 1 racquet will usually cost $16.95 Australia wide and $6.00 for each additional racquet after that in the same order.




Q. How do I pay for my purchases?
A. Once you choose to check out of our shopping cart,  you are directed to Paypal which is our secure online payment facility. Here you can enter your credit card details and pay for your purchases or simply log into your Paypal account and follow the prompts. If you would rather not use Paypal or your credit card then you also have the option of using Electronic Funds Transfer (EFT) in our checkout. Please note that this method may slow your order process down as we will not send products until the money is in our account.

Our bank details are:

Account Name: Tiger Tennis
Bank: Bank SA
BSB: 105-149
Account Number: 557 581 840

Please put your name in the message field so that we can match your order.




Q. Is it safe to pay by credit card online at www.tigertennis.com.au?
A. Tigertennis.com.au uses Paypal Australia for our credit card facility with 100% guaranteed secure ordering. We have incorporated SSL (Secure Sockets Layer) encryption technology to our online ordering process through Paypal Secure Server. This ensures that any credit card or address information entered on our site is encrypted and transferred through Paypal's mainframe safely. With PayPal, you’re protected from checkout to delivery. Paypal uses the latest anti-fraud technology and your financial information is never passed onto the retailer (www.tigertennis.com.au).




Q. How can I track the progress of my order?
A. If you ever want to enquire about the progress of your order then please email info@tigertennis.com.au and quote your order number and we will reply promptly with your order status.