Customer Service Terms & Conditions (Tennis Coaching)
1. Enrollments for Private Lessons
1a: Tennis Coaching is purchased in term blocks and coincides with the South Australian public school term (generally 10 weeks). Sessions will be held at the same time and venue each week of term.
1b: Part terms cannot be purchased.
1c: Payment is to be settled within 14 days of invoice date for private lessons. Alternative payment options are available only by prior arrangement.
1d: If you wish to continue from one term to the next, booking is still necessary to secure position.
1e: Fees are non-refundable unless negotiated for an extended illness.
2. Fees For Lessons
- Private ½ hr x 10 lessons $399.50
- Private ¾ hr x 10 lessons $580
- Private 1 hr x 10 lessons $699.50
- Private Group (3+) 1 hr x 10 lessons $299.50 (per student)
- School Coaching ¾ hr x 8 lessons $134.95 (per student)
- Cardio Tennis x 8 sessions $144.95 (per student)
3. Payment Options
- Paypal (Credit card or Pay email@example.com)
- Cheque or Money Order (Made out to Tiger Tennis)
- Direct Deposit (EFT): BSB: 105-149 Acc No: 557581840
Please email your receipt number to firstname.lastname@example.org
4. Private Lessons + Group Lessons
4a: Punctuality is crucial. Lesson will not run overtime if Student is late.
4b: Student is to provide own racquet (unless pre purchased with enrolment), drink, hat and non-marking tennis shoes are to be worn.
4c: If there are any medical conditions or special needs for the student, the coach must be notified before the commencement of term.
4d: Our Coach reserves the right to discontinue a lesson with any student that displays violence or poses a disciplinary problem.
4e: Part terms cannot be purchased. Lessons are non-refundable unless negotiated for an extended illness.
4f: Parents (or an allocated responsible adult) must be contactable by phone at ALL times during lesson.
5a: Notice of cancellations must be made at least 24 hours prior to lesson and a make-up session will be rescheduled.
5b: Absence from a lesson without prior notification will not be made-up and fees will be forfeited.
5c: Cancellations due to wet weather or extreme heat will be made at the coach’s discretion and the lesson will be rescheduled.
6. Credit Notes
6a: In the event of the student not completing all of their booked lessons in any given term, credit to the value of the remaining lessons will be applied to the student's account which is valid for 12 months from the date of issue.
7. Retail Purchases
RACQUETS MUST BE RETURNED IN BRAND NEW CONDITION with
7a) The plastic wrap on the handle, and
7b) Free from signs of use (e.g. ball fuzz on strings, scrapes on bumper guard, etc.) If a custom string was used in a racquet, the cost of the string will not be reimbursed. A tennis racquet or product cannot be returned if you simply change your mind after hitting with the racquet or using the product, so please choose carefully!